Welcome to Labi Sales Store’s FAQ section! We’re here to help you navigate your collectible journey with ease. Whether you’re curious about our products, shipping, or returns, find all the answers below. Our goal is to make your experience as magical as unboxing your very first blind box!

Product Questions

1. What types of products do you offer?
We specialize in a wide range of collectibles, including blind boxes, accessories, baby items, Butterbear products, display boxes, earphone cases, Labubu outfits, POPMART items, pre-order sections, Sonny Angel figures, and stationery. Our products are authentic and sourced from popular brands loved by collectors worldwide.
2. Are your collectibles authentic and high-quality?
Absolutely! At Labi Sales Store, we pride ourselves on offering only genuine products from trusted brands like POPMART and Sonny Angel. Each item is carefully authenticated and packaged to ensure it arrives in perfect condition, just as it left our warehouse.
3. Do you have pre-order items available?
Yes, we have a dedicated Pre-order Section for upcoming releases. Keep an eye on our website for new arrivals, and place your order early to secure your favorite collectibles before they sell out!

Shipping and Delivery

4. Where do you ship to?
We ship globally to most countries, excluding a few remote areas in Asia and elsewhere. Based in Louisville, US, we serve collectors in Europe, Australia, the Americas, and more. During checkout, enter your address to confirm availability.
5. What are your shipping options and costs?
We offer two shipping methods:
– Standard Shipping: Costs $12.95 via DHL or FedEx, with delivery in 10-15 days after shipment.
– Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 days after shipment. This is a great eco-friendly option for patient collectors!
6. How long does order processing take?
After you place an order, our team takes 1-2 days to process it. We carefully authenticate and package each item with love to ensure it’s ready for safe transit. You’ll receive updates once it’s shipped.
7. How is my order packaged to prevent damage?
We use reinforced boxes and protective materials to safeguard your collectibles during transit. Your items deserve to arrive in pristine condition, and we take every precaution to make that happen.

Returns and Exchanges

8. What is your return policy?
You can return items within 15 days of receipt for a hassle-free refund or exchange. Please ensure the product is in its original condition. Contact our customer service at [email protected] to initiate a return.
9. What if I receive a damaged or incorrect item?
We’re sorry if that happens! Reach out to us immediately at [email protected] with your order details and photos of the issue. We’ll quickly resolve it with a refund or exchange—your satisfaction is our priority.

Payment and Account

10. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected with encryption to ensure a safe shopping experience.
11. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster future purchases. It’s optional but recommended for the best experience!

General Support

12. How can I contact customer service?
We’re here to help! Email us at [email protected] for any questions about products, shipping, returns, or account issues. Our team speaks the language of collectors and aims to respond promptly to make your experience joyful.
13. Are you an official retailer for brands like POPMART?
Yes, we are an authorized retailer for POPMART, Sonny Angel, and other brands we carry. You can shop with confidence knowing that all products are 100% authentic.

Thank you for choosing Labi Sales Store—where every delivery brings you closer to unboxing wonder. Happy collecting!

© 2023 Labi Sales Store | 3408 Bellisima Place, Louisville, US 40245 | blindboxsalestore.com