At Labi Sales Store, we take as much care in ensuring your satisfaction as we do in authenticating every POPMART blind box and Sonny Angel figure that arrives at your doorstep. We understand that sometimes a collectible might not meet your expectations, and we’re here to make things right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. All returned products must be in their original condition: unopened, unused, and with all original packaging intact.

Please Note: Due to the nature of collectible items, Blind Boxes and Butterbear products cannot be returned or exchanged once opened, as the mystery element is part of the collecting experience. All sales on these items are final once packaging is opened.

Return Process

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order to initiate a return or exchange. Include your order number and reason for return.
  2. Receive Instructions: Our customer service team will respond within 2 business days with return authorization and shipping instructions.
  3. Package Your Item: Securely package the item in its original packaging, including all protective materials.
  4. Ship Your Return: Send the package to our fulfillment center at:

    Labi Sales Store
    3408 Bellisima Place
    Louisville, US 40245
  5. Confirmation: Once we receive and inspect your return, we’ll notify you via email within 3-5 business days.

Refund Information

Approved refunds will be processed within 5-7 business days after we receive your return. Your refund will be issued to your original payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to process to your account

Original shipping fees are non-refundable, unless the return is due to our error.

Exchange Process

For eligible items, exchanges are available for size, color, or product defects. Follow the same process as returns, but specify that you prefer an exchange and indicate your preferred replacement item.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened blind boxes (including POPMART, Sonny Angel, and other mystery boxes)
  • Opened Butterbear products
  • Earphone cases that have been used
  • Personalized or custom items
  • Items not in original condition, damaged, or missing parts

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Labi Sales Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Product Name: [Product Name]

Reason for Return/Exchange: [Please describe reason]

Preferred Solution: [Refund/Exchange for specific item]

Please send me instructions on how to proceed with this request.

Thank you,

[Your Full Name] [Your Email Address]

Defective or Incorrect Items

If you receive a defective item or incorrect product, please contact us immediately at [email protected]. We will arrange for a prepaid return label and expedite your replacement item at no additional cost to you.

We strive to make the return process as magical as the unboxing experience. If you have any questions about our returns policy, don’t hesitate to reach out to our friendly customer service team!

Happy Collecting,
The Labi Sales Store Team